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Sample Quantitative Research Questionnaire

Customer Satisfaction and Brand Loyalty in the Food Delivery Industry

Section 1: Demographic Information

1. What is your age?

– 18-24

– 25-34

– 35-44

– 45-54

– 55 and above

2. What is your gender?

– Male

– Female

– Other / Prefer not to say

3. How often do you use food delivery services?

– Daily

– 2-3 times a week

– Once a week

– Once a month

– Rarely

Section 2: Customer Satisfaction (Likert Scale: 1 = Strongly Disagree, 5 = Strongly Agree)

4. The food delivery app is easy to use. (1 2 3 4 5)

5. The food arrives within the estimated delivery time. (1 2 3 4 5)

6. The food quality meets my expectations. (1 2 3 4 5)

7. The pricing of food delivery services is reasonable. (1 2 3 4 5)

8. The customer service of the food delivery platform is responsive and helpful. (1 2 3 4 5)

Section 3: Brand Loyalty (Likert Scale: 1 = Strongly Disagree, 5 = Strongly Agree)

9. I frequently use the same food delivery service. (1 2 3 4 5)

10. I would recommend this food delivery service to others. (1 2 3 4 5)

11. I prefer this food delivery service over its competitors. (1 2 3 4 5)

12. I plan to continue using this food delivery service in the future. (1 2 3 4 5)

Section 4: Additional Feedback

13. What improvements would you like to see in this food delivery service? (Open-ended response)